Description
This course is aimed at nurses working in general practice
Week 1
Performance Reviews and Appraisals
This first week, we will look at how to conduct appraisals and performance reviews. We will look at the different styles of checklists and forms that can be used to conduct these sessions, and we will discuss how to give feedback, whether good or bad. We will look at how performance reviews can be used to help with staff members who are not performing at an expected level.
Learning objectives
After completion of this week, participants should be able to:
- Know how to give constructive feedback
- How to set performance action plans
- Design an appraisal form, in order to conduct an appraisal
Learning materials this week:
(released on Monday morning for on demand learning until the course ends – approximate timings)
- Pre-recorded tutorial with Nicola = 50 minutes
- Further reading = 60 minutes
- Forum discussion topic = 10 minutes
- Multiple choice questions quiz = 10 minutes
Week 2
Quality Improvement
QI is an important part of clinical practice and it often lands on veterinary nurses to conduct clinical audits. We will explore what QI involves, how to develop evidence-based practice, what a journal club is, and how to implement clinical audits.
Learning objectives
After completion of this week, participants should be able to:
- Understand the concepts of clinical governance, quality improvement and clinical audits
- How to implement a clinical audit
- Understand how to start a journal club
Learning materials this week:
(released on Monday morning for on demand learning until the course ends – approximate timings)
- Pre-recorded tutorial with Nicola = 55 minutes
- Further reading = 60 minutes
- Written assignment – clinical audit = 60 minutes
- Multiple choice questions quiz = 10 minutes
Week 3
Disciplinary Issues
We will look at what to do if you have a situation when a staff member that doesn’t arrive to work on time, has performance issues, or doesn’t comply to rules. We will look at how you can manage these people, how to set reviews and action plans, along with what to do if they don’t adhere to these action plans.
Learning objectives
After completion of this week, participants should be able to:
- Set action plans and how to review these
- Know how to conduct an investigation into conduct
- Understand what the disciplinary process involves
Learning materials this week:
(released on Monday morning for on demand learning until the course ends – approximate timings)
- Pre-recorded tutorial with Nicola = 70 minutes
- Further reading = 60 minutes
- Forum discussion topic = 10 minutes
- Multiple choice questions quiz = 10 minutes
Week 4
Finances
Part of being a head nurse is also knowing how the business works – having a basic understanding of how your role as head nurse affects profit/loss is important. Stock control, purchasing, pricing and charging correctly are a vital part of this
Learning objectives
After completion of this week, participants should be able to:
- Understand the importance of stock control and how to implement a simple system to aid your stock takes
- Understand the importance of charging and how making a few changes can make a difference
- Know why it is important to charge for your time
Learning materials this week:
(released on Monday morning for on demand learning until the course ends – approximate timings)
- Pre-recorded tutorial with Nicola = 55 minutes
- Further reading = 60 minutes
- Forum discussion topic = 10 minutes
- Multiple choice questions quiz = 10 minutes
The course will be fully tutored by Nicola Lakeman, and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes. This course is tutored for 4 weeks, followed by a two week extension of untutored ‘catch up’ time, before the course officially ends.
All delegates will then have unlimited lifetime access to the learning material for future reference
Becky Hitcham –
Nicola is a great speaker and made for easy listening, the content was informative and well delivered. The quiz was a good length and cemented the information taught on the module. Completing the course has made me reflect on my communication and given me ideas on how to better myself as a leader.
Rated: Intermediate level
Lynda Snowden –
Really enjoyed this course, has given me lots to think about and take back to use in practice
Rated: Intermediate level
Samantha –
I found this course invaluable as it taught me the skills I needed as a very new and inexperienced head nurse. I now feel I am now better equipped to perform my job role much better. I have previously done a leadership and management CPD course and I was quite disappointed. I found most of the information irrelevant in that course and not the kind of learning I was looking and hoping for, so I was very pleased that this course offered exactly what I wanted as a new head veterinary nurse.
Charlotte Sampson –
A very informative course
Rated: Intermediate level
Jessica Watson –
Great ideas to implement! I’ve been a HN for 2 years and have so much to take back to practice.
Rated: Introduction level
Victoria Penaluna –
Great course, lots to think about and action.
Rated: Introduction level
Sam Brooks –
Really interesting course which covered aspects of the role of a head nurse which I haven’t got involved with before and I am already implementing them in practice
Lucy Spencer –
I thought the course was very informative and well worth while attending
Simone Plumb –
A really good way to gain knowledge and understanding on managerial matters when first starting out as a Head Nurse.
Angela Thacker –
The course covered everything I was hoping it would. I will be sure to refer back to the notes when I start putting some of this in place at work.