Have a Question?

We'll do our best to help

Day CPD Courses

How much does a course cost, and what does it include?

Each day course costs £200 +vat (total £240). VAT at 20% will be added during the checkout process.

This price includes:
  • A set of colour printed notes, written by the lecturer, in a personalised binder
  • 5 hours of teaching, with a personalised certificate of attendance
  • Arrival refreshments
  • Mid morning coffee break with pastries
  • Two or three course hot lunch in the hotel restaurant (NB Working Buffet Lunch at the London Watford venue)
  • Mid afternoon tea break with cakes
  • Unlimited drinks, chocolates and sweets throughout the day
  • Free parking at the venue
  • Free access to the leisure facilities and swimming pool at all Village Hotel venues
  • And last but not least - our infamous goody bag of gifts and confectionery to take home!
How to Book a Day Course - PDF Guide

Do you reserve places?

Yes, we will happily reserve you a place on a course for 14 days, whilst your practice arranges the payment. Please contact us - info@excelcpd.co.uk to reserve your place.

Please note, if payment has not been received after 14 days, then your placement may be released to another delegate.

How do I pay?

Payment is required at the time of booking, and can be made online by debit or credit card (directly on the website) or you have the option of paying via Paypal.

Payment may also be made by cheque - please complete this form, and send your cheque made payable to 'Excel CPD', with your name and practice address on the back, to LE17 5EG.

Payment may also be made by bank transfer - please complete this form, or email us info@excelcpd.co.uk to request an invoice with our bank details.

If you choose to pay by cheque or bank transfer, then your place will be reserved for 14 days whilst your practice generates the payment.

Can my practice book a place for me?

Yes of course. During the checkout process, the 'practice details' part of the questions relate to your practice and the name and contact details of the practice manager / accountant / nursing manager. The 'delegate details' part of the form relates to the person actually attending the course. Course registration will be sent to the delegate, and VAT receipts will be sent to the billing contact.

How to Book a Day Course - PDF Guide
.

Can I request an invoice to be sent to Head Office?

If you work for a corporate veterinary practice, or charity, an invoice can be directly sent to head office to request payment for you. Please ensure that you have permission to attend the course from your nursing manager, and that your placement has been confirmed by your practice, before you reserve your place and request an invoice from us.

Is course 'registration' the same as course 'confirmation'?

Once you have paid for your course, you will receive a course registration email, outlining the course details, directions to the venue and your VAT receipt. At this point, your placement on the course is provisional - we cannot guarantee that there will be enough delegates booking on the course for it to be viable to run. We recommend that you do not book hotel accommodation or travel tickets as this point.

As soon as we are able, we will send a course confirmation email - this is to confirm that there are sufficient delegates booked onto the course, and that it is definitely going ahead. Please feel free to make travel and accommodation bookings at this point.

What happens if I change my employment?

If you paid for the course personally and you change employment, please let us know your new contact details, but otherwise no further amendments are necessary.

If your practice paid for your course before you left their employ, please ask them to contact us if they would like a refund or to transfer the course to a current employee. Otherwise, we will assume that you are still attending the course as booked.

What happens if I need to cancel my place?

We understand that sometimes you may not be able to attend a course that you booked.

If your situation changes more than a month before the course, you may:

1. Transfer your placement to a colleague (free)

2. Cancel completely (20% cancellation fee)

3. Transfer to an alternative course of your choice (free)

If you need to cancel less than a month prior to the course, then a refund or transfer will not be possible, but you are always very welcome to send a friend or colleague as a replacement.

NB: Please try and give at least 24 hours notice if there is a change of delegate name (for certificate amendments).

What happens if my course is cancelled?

Unfortunately, some courses are more popular than others, and occasionally we do need to cancel courses that only have a few delegates booked. In this scenario, we will give you as much notice as possible (absolute minimum of 28 days), and offer you one of the following options:

1. Receive a full refund

2. Transfer to another course of your choice

3. Transfer the funds to vouchers for online courses or eCPD tutorials

What happens if I cannot attend on the day?

If your car breaks down or you are ill on the day of the course, unfortunately, a refund or transfer will not be possible. Your course notes will be posted to you, so that you receive a copy. You are however, very welcome to send a colleague in your place (even if they arrive mid-morning or after lunch).

In the case of severe weather, if the course continues to run, but you are unable to travel, then unfortunately there is no refund or transfer, but you will receive a copy of course notes.

If the course is cancelled at short notice due to the weather, a new course date will be arranged, and your placement transferred to the new date.

Do you have a mailing list?

Excel CPD would love to keep in touch with all our delegates, but due to recent amendments in the law regarding use of personal data, you will need to positively select which types of advertising you would like to receive from us.

YES PLEASE - KEEP IN TOUCH WITH ME (opens a form to select your preferences)

Please Note:

All information provided is privately held, and we do not share these details with any third party companies.

The information is used by Excel CPD for the purpose of delegate CPD bookings and promoting future courses

Marketing takes the form of an annual brochure sent in the post (usually Sept/Oct), along with quarterly email newsletters and occasional special or late offer emails.

Telephone numbers are not used for marketing or advertising purposes - phone calls will always directly refer to a course booking.

You may contact us on info@excelcpd.co.uk to change your details and marketing preferences at any time. You may also unsubscribe via links at the bottom of email newsletters.

Do you have a loyalty programme?

Yes we do!

We love rewarding our returning delegates, so we've set up 'Pawprints' - our very own loyalty programme that gives you points on your course bookings

  • Collect one Pawprint point for every pound you spend on the website (excluding VAT) - you can collect points on eCPD tutorials, day attendance courses and online tutored courses.
  • 100 Pawprints = £10
  • Redeem your Pawprints on future course bookings
  • For example:
    • Book one day attendance course (£200+vat) and receive 200 Pawprints
    • 200 Pawprints are equivalent to £20
    • Redeem your £20 and purchase an eCPD tutorial - that's an hour of CPD for FREE!
The Small Print!
  • You must have an account on this website before you can start to collect Pawprints - please register here **You will receive 100 pawprints just for registering on the website! **
  • Pawprints are automatically received on all courses booked online.
  • For courses booked by email, post or telephone, you will need to register an account on the website, and then email info@excelcpd.co.uk to request your points to be added manually. Please provide us with your username and details of which courses you are claiming points on. We will manually add Pawprints to your account within 7 days.
  • Pawprints may only be redeemed against courses on this website, and cannot be redeemed for cash
  • Pawprints cannot be collected on memberships, special offers or discounted courses.
  • The Pawprints loyalty programme starts from 1st September 2018, and any courses booked or attended prior to this date will not be eligible for points.
  • Pawprints rewards individual delegates for their loyalty - it is not intended to be used by practices
  • If your course was booked online for you by your practice, please ask them to transfer your points to you by using this form
  • Pawprints may be redeemed against any course(s) on the website, but you must have sufficient points to pay for the course in full - part payments are not accepted. During the checkout process, you are given the option to 'Pay by Pawprints'
  • Pawprints have no expiry date - you may continue to collect them until you have enough to purchase your desired course.
  • We reserve the right to remove the Pawprints points programme at any time, but if this occurs, notice will be given to delegates to redeem their points by a specific date.
  • You may view your current Pawprint balance at any time by visiting 'My Pawprint Points'

What are CPD Gift Cards?

Gift cards area great way of saving for a course, and provide you with credit to use on the website. They never expire, and can be bought for any monetary value (minimum £1). You may redeem them as part payment against a course, or collect them until you have sufficient funds to purchase your desired course. Buy them for yourself, or give to a friend or colleague.

  • Perfect if you want your practice to buy you ten eCPD tutorials, for example, but you don't want the 30 day time limitations of a membership. Or maybe you prefer the freedom of time - CPD vouchers never expire, so there is no need to redeem within 7 days, unlike the 'buy on behalf of a colleague' system.
OR
  • Just imagine you have £5 left over from your CPD allowance this year - that would normally be wasted and forgotten about, but if you buy a £5 gift card, you can keep this credit to use against another course at a later date....no more wasted CPD budgets! And a fantastic way of saving...
Buy your gift card here

eCPD Tutorials (Videos)

Can I try eCPD tutorials for free?

We have 6 eCPD tutorials available for you to watch for free. There is no catch - they are completely free!! You may view these tutorials by two methods:

1: Registering an account on the website

Please select your chosen tutorial(s) and add to basket. During the checkout process you will be prompted to register an account with the website. Registering with us means that you may access the online learning platform, record you CPD hours and receive a personalised CPD certificate. No payment details are required. Your personal details will not be collected and used by Excel CPD unless you specifically request to be added to our mailing list.

2: Viewing as a guest

We do appreciate that not everyone is comfortable with registering on the website, so you may of course watch the tutorials without doing so. Please be aware though, that the tutorial will be viewed on your internet browser rather than on the online learning platform, and due to this, you won't be able to record your CPD hours or claim a certificate.

How much do the eCPD tutorials cost?

A 60 minute eCPD tutorial costs £20 (+vat), a 45 minute tutorial £15 (+vat) and a bite-size 30 minute tutorial costs £10 (+vat). VAT at 20% will be added during the checkout process.

Course notes (written by the speaker) are available to accompany the majority of the tutorials, and are included in the price.

A receipt may be printed during the payment process and will also be emailed to your account.

If you require a detailed VAT receipt, please contact us by email - info@excelcpd.co.uk

How do I pay?

Payment is required at the time of booking, and can be made by debit or credit card (directly on the website) or you have the option of paying via Paypal. This will give you immediate access to your course via the 'my courses' section in your account.

Payment may also be made by cheque - please complete this form, and send your cheque made payable to 'Excel CPD', with your name and practice address on the back, to LE17 5EG.

Payment may also be made by bank transfer - please complete this form, or email us info@excelcpd.co.uk to request an invoice with our bank details.

If you choose to pay by cheque or bank transfer, then you will need to wait for the payment to be received and processed before you gain access to your tutorial. An email will be sent with your login details once the payment has cleared.

Can my practice book and pay for eCPD tutorials for me?

Yes of course.

Upon selecting a tutorial, there is an additional section 'Buy this tutorial for a Colleague' (lower right hand of screenshot). Please tick the 'yes please' box, and then add the course to the basket. This works very much like buying a 'gift card' as a present - in this case we call them CPD vouchers.

During the checkout process, there is an additional section to complete. The 'Practice Details' part of the questions relate to your practice and the name and contact details of the practice manager / accountant / nursing manager. The 'Day Delegate Details' part of the form is irrelevant (please leave blank). In the case of buying for a colleague, another section needs to be completed - 'CPD vouchers'. The receipt will be sent to the 'billing' contact, and there is the option of sending the CPD voucher to either the 'billing' contact (for them to forward to the delegate personally), or sending the CPD voucher directly to the recipient delegate themselves.

 

The delegate will receive an email with a CPD voucher for the cost of the chosen tutorial(s) or membership. This voucher must be redeemed on the website within 7 days. Once activated, this will either start the first day of the membership, or provide 7 days in which to watch the tutorial and read the course notes.

 

If you would like your practice to purchase several tutorials on your behalf, or a specified lump sum of credit, to use as and when you choose, then please take a look at our CPD Gift Cards

Are there viewing limits?

Following payment (or activation of a CPD voucher) the tutorial(s) and course notes will be immediately available to view from 'My Courses'. They will be available for 7 days before being automatically deleted.

Please ensure you have watched the tutorial and downloaded / printed the course notes within this time-frame, as they cannot be refreshed, and we cannot provide refunds in this situation.

Notes taken using the 'take notes' app are unaffected, and will remain in your account permanently, along with your certificate and CPD hours record.

What are memberships?

Some nurses prefer the freedom of buying individual eCPD tutorials, choosing only the ones that they are interested in, but, if you love CPD or need to catch up with some CPD hours, then a membership would be perfect for you. There is the option of a monthly membership for £50+vat (£60) giving unlimited access to all the tutorials and course notes for 30 days, or annual membership for £300+vat (£360) giving unlimited access for 365 days.

Memberships may be purchased in the same way as eCPD tutorials, and may also be purchased on behalf of a colleague.

Once the delegate is logged into their account, all relevant tutorials / courses will be discounted to zero. Please add a course to your basket for £0.00 and checkout in the usual way - the tutorial will be available to view immediately from 'My Courses', and will automatically expire in 7 days.

What equipment do I need to watch the eCPD tutorials?

Nothing technical!

Tutorials may be viewed on all Apple and Android computers, laptops, mobiles and tablets. You may need to download the latest Adobe Flash Player which is available free to download.

Do the tutorials count towards my RCVS requirements?

Yes - the eCPD tutorials count towards your RCVS requirements of 45 hours in a 3 year period (average of 15 hours per year). The RCVS does not 'accredit' or 'kitemark' any CPD providers or courses in the UK - please visit the RCVS website for further information.

Excel CPD will keep a record of the tutorials you have completed, along with a running total of your CPD hours for the current year (Jan-Dec). These logs are permanently available from 'My CPD Record'.

Can I buy a tutorial and watch it at a later date?

Once you have purchased a tutorial (or activated the gift card, if your practice bought it on your behalf), the tutorial will be immediately available to view from My Courses’.

The tutorial will be available to view for 7 days, and will be automatically deleted after this time. Please ensure you have watched the tutorial and printed the course notes before your course expires.

If you make any personal notes during the tutorial using the ‘take notes’ app, these will be saved, along with your certificate and CPD record for permanent access in My Courses.

If you have not had time to view your tutorial, please do not embarrass either of us by asking for a refund or renewal of time limit, as it won't be possible for us to help you.

I'm living outside the UK - can I still watch the tutorials?

Yes of course you can – when you are directed to checkout, please choose Paypal for payment, and the cost will automatically be converted into your own currency. The tutorial will be available immediately following payment.

As a rough guide, a £20 tutorial will cost approximately 28 euros / 43 Australian dollars / 40 Canadian dollars / 30 US dollars. The monthly membership option at £60 will cost approximately 84 euros / 128 Australian dollars / 120 Canadian dollars / 92 US dollars.

Currently, (although it is on my 'to do list'!) we do not have our CPD tutorials accredited with European or International veterinary nursing associations, so the hours earned, may not always be valid towards your personal CPD requirement. Please double check with your own professional body if they will accept UK based CPD.

Even if you are living in a VAT exempt country, for example, the Channel Islands - due to the fact that we are based in the UK and the service provided is in the UK, we do still need to charge VAT unfortunately.

Can I take notes during the tutorial?

Yes of course - we use 'take notes' app which allows you to pause the tutorial and make your own notes, at your leisure, during the course. These notes may then be saved in your 'My Courses' section (permanently), or you can print or download them.

The black 'Take Notes' button appears just below the video itself, and it opens a small pop-up window on the screen. There are some guided questions to follow the 'Plan, Do, Record, Reflect' for your RCVS Personal Development Records (PDR).

What is your refund policy?

If you purchased a tutorial and didn't have time to watch it within the allotted 7 days time frame, unfortunately a refund or renewal will not be possible. If you have extenuating circumstances, and evidence can be provided - (eg letter from your internet provider admitting loss of service for several days, or a doctors medical note etc) please contact us for a credit note to be considered, so that you may view the tutorial another time.

If there are any technical problems with receiving CPD vouchers or accessing the tutorials, please contact us within 48 hours of purchase, so that we can investigate the matter. Unfortunately, we will not be able to help with any technical queries raised after the 7 day limit.

If you are unhappy with the tutorial or website for any reason, please do let us know.

If you have not had time to view your tutorial, please do not embarrass either of us by asking for a refund or renewal of time limit, as it won't be possible for us to help you.

Do you have a mailing list?

Excel CPD would love to keep in touch with all our delegates, but due to recent amendments in the law regarding use of personal data, you will need to positively select which types of advertising you would like to receive from us.

YES PLEASE - KEEP IN TOUCH WITH ME (click here to open a form and select your preferences)

Please Note:

  • All information provided is privately held, and we do not share these details with any third party companies.
  • The information is used by Excel CPD for the purpose of delegate CPD bookings and promoting future courses
  • Marketing takes the form of an annual brochure sent in the post (usually Sept/Oct), along with quarterly email newsletters and occasional special or late offer emails.
  • Telephone numbers are not used for marketing or advertising purposes - phone calls will always directly refer to a course booking.
  • You may contact us on info@excelcpd.co.uk to change your details and marketing preferences at any time. You may also unsubscribe via links at the bottom of email newsletters.
Our full policy regarding data handling may be found on our terms and conditions page.

Do you have a loyalty programme?

Yes we do!

We love rewarding our returning delegates, so we've set up 'Pawprints' - our very own loyalty programme that gives you points on your course bookings

  • Collect one Pawprint point for every pound you spend on the website (excluding VAT) - you can collect points on eCPD tutorials, day attendance courses and online tutored courses.
  • 100 Pawprints = £10
  • Redeem your Pawprints on future course bookings
  • For example:
    • Book one day attendance course (£200+vat) and receive 200 Pawprints
    • 200 Pawprints are equivalent to £20
    • Redeem your £20 and purchase an eCPD tutorial - that's an hour of CPD for FREE!
The Small Print!
  • You must have an account on this website before you can start to collect Pawprints - please register here **You will receive 100 pawprints just for registering on the website! **
  • Pawprints are automatically received on all courses booked online.
  • For courses booked by email, post or telephone, you will need to register an account on the website, and then email info@excelcpd.co.uk to request your points to be added manually. Please provide us with your username and details of which courses you are claiming points on. We will manually add Pawprints to your account within 7 days.
  • Pawprints may only be redeemed against courses on this website, and cannot be redeemed for cash
  • Pawprints cannot be collected on memberships, special offers or discounted courses.
  • The Pawprints loyalty programme starts from 1st September 2018, and any courses booked or attended prior to this date will not be eligible for points.
  • Pawprints rewards individual delegates for their loyalty - it is not intended to be used by practices
  • If your course was booked online for you by your practice, please ask them to transfer your points to you by using this form
  • Pawprints may be redeemed against any course(s) on the website, but you must have sufficient points to pay for the course in full - part payments are not accepted. During the checkout process, you are given the option to 'Pay by Pawprints'
  • Pawprints have no expiry date - you may continue to collect them until you have enough to purchase your desired course.
  • We reserve the right to remove the Pawprints points programme at any time, but if this occurs, notice will be given to delegates to redeem their points by a specific date.
  • You may view your current Pawprint balance at any time by visiting 'My Pawprint Points'

What are CPD Gift Cards?

Gift cards area great way of saving for a course, and provide you with credit to use on the website. They never expire, and can be bought for any monetary value (minimum £1). You may redeem them as part payment against a course, or collect them until you have sufficient funds to purchase your desired course. Buy them for yourself, or give to a friend or colleague.

  • Perfect if you want your practice to buy you ten eCPD tutorials, for example, but you don't want the 30 day time limitations of a membership. Or maybe you prefer the freedom of time - CPD vouchers never expire, so there is no need to redeem within 7 days, unlike the 'buy on behalf of a colleague' system.
OR
  • Just imagine you have £5 left over from your CPD allowance this year - that would normally be wasted and forgotten about, but if you buy a £5 gift card, you can keep this credit to use against another course at a later date....no more wasted CPD budgets! And a fantastic way of saving...
Buy your gift card here

Do you have a brochure?

Yes we do - please feel free to download our current library of eCPD tutorials and also see which tutorials are coming soon! eCPD Brochure

Have we answered your question?

If not, drop us an email at info@excelcpd.co.uk or fill in the form below.

  • This field is for validation purposes and should be left unchanged.

We will collect, use and protect your data in accordance with our Privacy Policy.

Online Tutored Courses

Coming Soon

//excelcpd.co.uk/wp-content/uploads/2018/08/FAQ.jpeg
 
X
X