Communicating with Customers

£15.00

eCPD Tutorial – unlimited lifetime access!

 

Description

Course Summary

In this 40 minute eCPD tutorial, we will discuss the need to communicate with customers in order to make recommendations for the health and welfare of their pets. Asking engaging questions can make a difference in how you come across to the customer. Sensible, professional questions can show that you are listening to the answers that the customer has given previously.

 

Communication is the most vital aspect for all of our work, and dialogue must be open and frequent. Methods of communication can be in many forms, and the forms used must be suitable for what is being conveyed, but it must be remembered that listening is the most important form of communication.

 

Course Tutor

Nicola Lakeman BSc (Hons), Cert SAN, Cert ECC, VTS (Nutrition), A1 V1 C-SQP Hons, RVN

 

Attendance Certificate

This tutorial is worth 40 minutes of CPD.

 

Course Notes

Unfortunately, course notes are not available to  accompany this tutorial.

 

Upon purchase, the tutorial will be immediately available to view from ‘My Courses’ (along with your course notes, if available).  Every eCPD tutorial now comes with lifelong access, so you can view the tutorial as may times as you like, with no time limits!

 

If you make any personal notes during the tutorial using ‘take notes’, these will be saved, along with your certificate and CPD record for permanent access in ‘My Courses’.

This eCPD tutorial is worth 40 minutes of CPD.

 

A certificate will be available from the ‘My Courses’ section, for you to download and print, once you have completed the tutorial.  A permanent record of your total CPD hours will also be recorded in your account section.

Nicola Lakeman

BSc (Hons), Cert SAN, Cert ECC, VTS (Nutrition), A1 V1 C-SQP Hons, RVN

HEAD MEDICINE NURSE, THE VETERINARY HOSPITAL GROUP LTD, PLYMOUTH

Nicola works as the Head Medicine Nurse at The Veterinary Hospital in Plymouth. Nicola is past officer of the BVNA and editor of Veterinary Nursing Journal, and is currently the chair of The Pet Obesity Taskforce. Nicola sits on the Veterinary Products Committee for the VMD. Nicola has written for many veterinary publications and textbooks, and has won several Veterinary Nursing Awards. Nicola gained the VTS in Nutrition in the summer of 2014.

 

Need to buy this tutorial on behalf of someone else?

Maybe you are a practice manager, nursing team leader, accounts or HR manager and need to buy this tutorial for one of your staff.  Click the ‘yes please!’ box and you can buy this tutorial using the practice credit card (for example) and automatically send the login details directly to a member of your nursing team for them to complete the course.

You will need to enter your own name and practice billing details into the checkout form, tick the box ‘send CPD vouchers to Delegate’ and enter the delegate name and email address in the boxes provided.  All done!

CPD vouchers must be redeemed on the website within 7 days of purchase.