Managing Difficult Clients and Sensitive Situations

eCPD Tutorial with Susan Dawson

Working with difficult clients can be a source of extreme stress, anxiety and disruption in veterinary practice. This 80 minute online vet nurse CPD uses in-practice case studies to provide essential knowledge for understanding some of the intense human emotions arising that can generate anger reactions, and introduces key communication skills enabling you to work calmly and confidently with difficult and angry clients to diffuse potentially volatile situations.

CPD Course Content

Modules Status

Managing Difficult Clients and Sensitive Situations

Course progress

Online CPD for Vet Nurses

Excel CPD specialises in providing online CPD for veterinary nurses and technicians all over the globe. Our courses are also fully approved by AVNAT for our nursing colleagues in Australia and New Zealand.

Get in touch

[email protected]

Leicester LE2 4QX