Tutored Online CPD

Role of the Head Nurse (Apr 2025)

£205.00 Ex VAT


Start: 
21st April 2025
CPD:    10 hours (UK), 10 points (AUS, NZ) over 4 / 6 weeks
Level:  Introduction

 

Description

This course is aimed at nurses working in general practice

 

Week 1

Performance Reviews and Appraisals

This first week, we will look at how to conduct appraisals and performance reviews. We will look at the different styles of checklists and forms that can be used to conduct these sessions, and we will discuss how to give feedback, whether good or bad. We will look at how performance reviews can be used to help with staff members who are not performing at an expected level.

 

Learning objectives
After completion of this week, participants should be able to:

 

  • Know how to give constructive feedback
  • How to set performance action plans
  • Design an appraisal form, in order to conduct an appraisal

Learning materials this week:
(released on Monday morning for on demand learning until the course ends – approximate timings)

  • Pre-recorded tutorial with Nicola = 50 minutes
  • Further reading = 60 minutes
  • Forum discussion topic = 10 minutes
  • Multiple choice questions quiz = 10 minutes

Week 2

Quality Improvement

QI is an important part of clinical practice and it often lands on veterinary nurses to conduct clinical audits. We will explore what QI involves, how to develop evidence-based practice, what a journal club is, and how to implement clinical audits.

 

Learning objectives
After completion of this week, participants should be able to:

 

  • Understand the concepts of clinical governance, quality improvement and clinical audits
  • How to implement a clinical audit
  • Understand how to start a journal club

Learning materials this week:
(released on Monday morning for on demand learning until the course ends – approximate timings)

  • Pre-recorded tutorial with Nicola = 55 minutes
  • Further reading = 60 minutes
  • Written assignment – clinical audit = 60 minutes
  • Multiple choice questions quiz = 10 minutes

Week 3

Disciplinary Issues

We will look at what to do if you have a situation when a staff member that doesn’t arrive to work on time, has performance issues, or doesn’t comply to rules. We will look at how you can manage these people, how to set reviews and action plans, along with what to do if they don’t adhere to these action plans.

 

Learning objectives
After completion of this week, participants should be able to:

 

  • Set action plans and how to review these
  • Know how to conduct an investigation into conduct
  • Understand what the disciplinary process involves

Learning materials this week:
(released on Monday morning for on demand learning until the course ends – approximate timings)

  • Pre-recorded tutorial with Nicola = 70 minutes
  • Further reading = 60 minutes
  • Forum discussion topic = 10 minutes
  • Multiple choice questions quiz = 10 minutes

Week 4

Finances

Part of being a head nurse is also knowing how the business works – having a basic understanding of how your role as head nurse affects profit/loss is important. Stock control, purchasing, pricing and charging correctly are a vital part of this

 

Learning objectives
After completion of this week, participants should be able to:

 

  • Understand the importance of stock control and how to implement a simple system to aid your stock takes
  • Understand the importance of charging and how making a few changes can make a difference
  • Know why it is important to charge for your time

Learning materials this week:
(released on Monday morning for on demand learning until the course ends – approximate timings)

  • Pre-recorded tutorial with Nicola = 55 minutes
  • Further reading = 60 minutes
  • Forum discussion topic = 10 minutes
  • Multiple choice questions quiz = 10 minutes

 

The course will be fully tutored by Nicola Lakeman, and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes.  This course is tutored for 4 weeks, followed by a two week extension of untutored ‘catch up’ time, before the course officially ends.

 

All delegates will then have unlimited lifetime access to the learning material for future reference

22 reviews for Role of the Head Nurse (Apr 2025)

  1. Michelle Lawrence

    Good course but felt it was quite basic.

    Rated: Introduction level
    (Qualified RVN in general practice >5 years – UK)

  2. Katie Hearne

    Course is very well put together, would recommend this course to other newly appointed head nurses.

    Rated: Intermediate level
    (Qualified RVN in general practice <5 years - UK)

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Speaker

Nicola Lakeman MSc, BSc (Hons), Cert SAN, Cert ECC, VTS (Nutrition), A1 V1 C-SQP Hons, RVN
Nutrition Manager, IVC Evidensia

 

Nicola works as the Nutrition Manager for IVC Evidensia. Nicola graduated from Hartpury College with an honours degree in Equine Science, and subsequently qualified as a veterinary nurse in 2002. Nicola has written for many veterinary publications and textbooks and is the editor of Aspinall’s Complete Textbook of Veterinary Nursing. Nicola is one of the Consultant Editors for The Veterinary Nurse. Nicola has won the BVNA / Blue Cross award for animal welfare, the SQP Veterinary Nurse of the Year and the SQP Nutritional Advisor of the Year. Nicola has recently gained her Master’s degree in Advanced Veterinary Nursing with Glasgow University.

CPD Hours

This online course is worth 10 hours of CPD.

 

A certificate will be available from the ‘My Courses’ section, for you to download and print, once you have completed the course.  A permanent record of your total CPD hours will also be recorded in your account section.

AVNAT

Australia and New Zealand 

The Australian Veterinary Nurse and Technician (AVNAT) Regulatory Council has allocated 10 AVNAT CPD points to this continuing education activity.

 

This course is also recognised by the New Zealand Veterinary Nursing Association (NZVNA) as providing 10 CPD points.

 

Information

Upon purchase you will be registered to attend the course, for 4 weeks from the start date.  The course will consist of various interactive tasks and lessons, including quizzes, case studies, forum discussions and further reading material.

 

The course is fully tutored, with new material will be provided each Monday morning, but the onus will be on the individual delegate to ensure that all tasks are fully complete.  The certificate will only be issued at the end of the course when all tasks have been accomplished.  Fewer CPD hours will be awarded at the the end of the course if there are unfinished tasks or there has been no contribution to the discussion forum, for example

 

The course is fully flexible, and there are no weekly ‘deadlines’ – the lessons and tasks may be completed whenever is convenient for each delegate, and any live lessons with be recorded and made available later that same day.   Furthermore, all the course material will be available for a further 2 weeks, to allow delegates the opportunity to catch up on missed lessons and tasks, or to take the opportunity to delve further into the suggested reading texts.  Please note however, that the course will not be tutored by the speaker during these final two weeks, but the time spent will count towards your CPD hours

 

After 6 weeks, the course will be complete and there will be no further opportunity to gain the certificate or CPD hours, however, you will have unlimited lifetime access to the tutorials, further reading and quizzes for future reference.  If you make any personal notes during the course using the ‘take notes’ app, these will be saved, along with your certificate and CPD record for permanent access in ‘My CPD’

Levels

This course has been listed as ‘Introduction’ level

 

All of our courses are aimed at veterinary nurses in general practice, but everyone who works in the veterinary profession is very welcome to attend, whether you are a clinical receptionist, veterinary surgeon, student nurse or have been a qualified nurse for over 20 years!

 

The courses are not formally assessed for skill level, so the following CPD levels are just a rough guide to help you decide if a course may be more or less suitable:

 

Introduction
– maybe most suitable for qualified nurses in general practice approaching a new topic or looking for a refresher course

Intermediate
– maybe most suitable for qualified nurses in general practice along with referral / specialist nurses looking for a refresher course

Advanced
– maybe most suitable for referral / specialist nurses and highly experienced qualified nurses in general practice

Pawprints

You will earn 205 Pawprint Points (£20.50 website credit) when you purchase this course

 

Our loyalty scheme rewards you with 10% in website credit to spend on future courses.  Choose pay with Pawprint Points during checkout.

Invoice My Practice

Invoice

Debit or credit card is the preferred payment method

Please ask your practice manager or accounts department to visit the website, register an account in their own name, and during checkout, complete the ‘delegate name’ and ‘delegate email’ sections with your personal details.  We will then register you a personal account on your behalf, and transfer the course booking over to your new personal account.  We will of course email you all the information you need to access this new account and your CPD course.

 

If you need an invoice and no other payment method is available to you, then please email [email protected] with all the following information:

Please note the following:

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