Week 1

Consulting skills

Communication in clinics

Consultation skills

Content of your clinic

Standardisation of the clinics

Charging for clinics

Learning Outcomes
By the end of the week delegates will be able to:

Understand the process of consulting

Understand the importance of communication, the customer journey and improving outcomes

Understand the importance of protocols for clinic content and the running of these clinics

Week 2

Lifestage clinics

Puppy and kitten clinics

Senior clinics

Other lifestage clinics

What to include

Timings of clinics

Learning Outcomes
By the end of the second week, delegates will be able to:

Timings of clinics and how these will improve client education and binding to the practice

Understand the content for these clinics and what to discuss with clients at this time

Understand the elements of preventative healthcare

Week 3

Obesity and mobility clinics

Content of mobility and obesity clinics

Nutritional requirements for obesity

Client motivation

Learning Outcomes
By the end of the third week, delegates will be able to:

Understand the content to include for each of these clinics

Learn how to calculate feeding amounts, what treats (if any) we can feed and exercise regimes.

Understand how environmental adaptations can improve QOL for our pets with mobility issues

Understand the role of supplements in these cases

Discuss methods of how to motivate clients

Week 4

Practical aspects of running clinics

How to increase client numbers

Client compliance

Making recommendations

Learning Outcomes
By the end of the fourth week, delegates will be able to:

How to increase compliance in clinics

How to increase numbers coming into clinics, and increasing recommendations to the clinics.

How to talk to clients about nutrition – and nutritional fashions.

Understand the importance of nutritional assessments in all of the nurse clinics

The course will be fully tutored by Nicola Ackerman, and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes.

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