april, 2022

25apr(apr 25)9:00 pm20may(may 20)5:00 pmThe Role of the Head NurseOnlineCPD Type:Tutored CPDSubject:Professional Development and Client CareCPD Hours:10 hoursCost:£200 *Will run when 4 more delegates book

Course Details

Week 1
Performance reviews and appraisals

This first week, we will look at how to conduct appraisals and performance reviews. We will look at the different styles of checklists and forms that can be used to conduct these sessions, and we will discuss how to give feedback, whether good or bad. We will look at how performance reviews can be used to help with staff members who are not performing at an expected level.

Learning objectives

Know how to give constructive feedback

How to set performance action plans

Design an appraisal form, in order to conduct an appraisal


Week 2
Quality Improvements

QI is an important part of clinical practice and it often lands on veterinary nurses to conduct clinical audits. We will explore what QI involves, how to develop evidence-based practice, what a journal club is, and how to implement clinical audits.

Learning objectives

Understand the concepts of clinical governance, quality improvement and clinical audits.

How to implement a clinical audit

Understand how to start a journal club


Week 3
Disciplinary issues

We will look at what to do if you have a situation when a staff member that doesn’t arrive to work on time, has performance issues, or doesn’t comply to rules. We will look at how you can manage these people, how to set reviews and action plans, along with what to do if they don’t adhere to these action plans.

Learning objectives

Set action plans and how to review these

Know how to conduct an investigation into conduct

What the disciplinary process is


Week 4

Part of being a head nurse is also knowing how the business works – having a basic understanding of how your role as head nurse affects profit/loss is important. Stock control, purchasing, pricing and charging correctly are a vital part of this.

Learning objectives

Understand the importance of stock control and how to implement a simple system to aid your stock takes

Understand the importance of charging and how making a few changes can make a difference

Know why it is important to charge for your time


The course will be fully tutored by Nicola Lakeman and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes.


Click here for further details


April 25 (Monday) 9:00 pm - May 20 (Friday) 5:00 pm




Nicola LakemanBSc(Hons), CertSAN, CertECC, VTS(Nutrition), A1 V1 C-SQP Hons, RVN Head Medicine Nurse, The Veterinary Hospital Group Ltd, Plymouth