Subject: Professional Development and Client Care

Week 1
Performance reviews and appraisals

This first week, we will look at how to conduct appraisals and performance reviews. We will look at the different styles of checklists and forms that can be used to conduct these sessions, and we will discuss how to give feedback, whether good or bad. We will look at how performance reviews can be used to help with staff members who are not performing at an expected level.

Learning objectives

Know how to give constructive feedback

How to set performance action plans

Design an appraisal form, in order to conduct an appraisal

Week 2
Quality Improvements

QI is an important part of clinical practice and it often lands on veterinary nurses to conduct clinical audits. We will explore what QI involves, how to develop evidence-based practice, what a journal club is, and how to implement clinical audits.

Learning objectives

Understand the concepts of clinical governance, quality improvement and clinical audits.

How to implement a clinical audit

Understand how to start a journal club

Week 3
Disciplinary issues

We will look at what to do if you have a situation when a staff member that doesn’t arrive to work on time, has performance issues, or doesn’t comply to rules. We will look at how you can manage these people, how to set reviews and action plans, along with what to do if they don’t adhere to these action plans.

Learning objectives

Set action plans and how to review these

Know how to conduct an investigation into conduct

What the disciplinary process is

Week 4
Finances

Part of being a head nurse is also knowing how the business works – having a basic understanding of how your role as head nurse affects profit/loss is important. Stock control, purchasing, pricing and charging correctly are a vital part of this.

Learning objectives

Understand the importance of stock control and how to implement a simple system to aid your stock takes

Understand the importance of charging and how making a few changes can make a difference

Know why it is important to charge for your time

The course will be fully tutored by Nicola Lakeman and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes.

Click here for further details

Week 1
Setting up and Running Nurse Clinics

Which clinics to run?
Charging for clinics
Standardisation of the clinics
Client compliance
How to increase client numbers
Making recommendations
Marketing and publicity
Building confidence
Reflective practice

Learning Outcomes
By the end of the week delegates will be able to:

Understand the consulting nurse’s pivotal role in practice
Appreciate the varying types of clinics nurses can offer
Learn how to increase numbers coming into clinics, and increase recommendations to the clinics
Understand how to increase client compliance in clinics
Know various ways to market and advertise the clinics on offer

Week 2
Consulting Skills

Communication in clinics
Consultation skills
Content of your clinic
Keeping to time

Learning Outcomes
By the end of the week, delegates will be able to:

Understand the process of consulting
Understand the importance of communication, the customer journey and improving outcomes
Understand the importance of protocols for clinic content and the running of these clinics

Week 3
Lifestage Clinics

Puppy and kitten clinics
Senior clinics
Other lifestage clinics
What to include
Timings of clinics

Learning Outcomes
By the end of the week, delegates will be able to:

Timings of clinics and how these will improve client education and binding to the practice
Understand the content for these clinics and what to discuss with clients at this time
Understand the elements of preventative healthcare
Understand the importance of nutritional assessments in all of the nurse clinics

Week 4
Obesity and Mobility Clinics

Content of mobility and obesity clinics
Nutritional requirements for obesity
Client motivation

Learning Outcomes
By the end of the week, delegates will be able to:

Understand the content to include for each of these clinics
Learn how to calculate feeding amounts, what treats (if any) we can feed and exercise regimes.
Understand how environmental adaptations can improve QOL for our pets with mobility issues
Understand the role of supplements in these cases
Discuss methods of how to motivate clients

The course will be fully tutored by Nicola Lakeman, and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes.

Click here for further details