Subject Professional Development and Client Care
september
Course Details
Week 1Consulting skills Communication in clinics Consultation skills Content of your clinic Standardisation of the clinics Charging for clinics Learning
Course Details
Week 1
Consulting skills
Communication in clinics
Consultation skills
Content of your clinic
Standardisation of the clinics
Charging for clinics
Learning Outcomes
By the end of the week delegates will be able to:
Understand the process of consulting
Understand the importance of communication, the customer journey and improving outcomes
Understand the importance of protocols for clinic content and the running of these clinics
Week 2
Lifestage clinics
Puppy and kitten clinics
Senior clinics
Other lifestage clinics
What to include
Timings of clinics
Learning Outcomes
By the end of the second week, delegates will be able to:
Timings of clinics and how these will improve client education and binding to the practice
Understand the content for these clinics and what to discuss with clients at this time
Understand the elements of preventative healthcare
Week 3
Obesity and mobility clinics
Content of mobility and obesity clinics
Nutritional requirements for obesity
Client motivation
Learning Outcomes
By the end of the third week, delegates will be able to:
Understand the content to include for each of these clinics
Learn how to calculate feeding amounts, what treats (if any) we can feed and exercise regimes.
Understand how environmental adaptations can improve QOL for our pets with mobility issues
Understand the role of supplements in these cases
Discuss methods of how to motivate clients
Week 4
Practical aspects of running clinics
How to increase client numbers
Client compliance
Making recommendations
Learning Outcomes
By the end of the fourth week, delegates will be able to:
How to increase compliance in clinics
How to increase numbers coming into clinics, and increasing recommendations to the clinics.
How to talk to clients about nutrition – and nutritional fashions.
Understand the importance of nutritional assessments in all of the nurse clinics
The course will be fully tutored by Nicola Ackerman, and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes.
Time
September 13 (Monday) 9:00 am - October 8 (Friday) 5:00 pm
Location
Online
Speaker
Nicola LakemanBSc(Hons), CertSAN, CertECC, VTS(Nutrition), A1 V1 C-SQP Hons, RVN Head Medicine Nurse, The Veterinary Hospital Group Ltd, Plymouth
october
Course Details
Week 1Consulting skills Communication in clinics Consultation skills Content of your clinic Standardisation of the clinics Charging for clinics Learning
Course Details
Week 1
Consulting skills
Communication in clinics
Consultation skills
Content of your clinic
Standardisation of the clinics
Charging for clinics
Learning Outcomes
By the end of the week delegates will be able to:
Understand the process of consulting
Understand the importance of communication, the customer journey and improving outcomes
Understand the importance of protocols for clinic content and the running of these clinics
Week 2
Lifestage clinics
Puppy and kitten clinics
Senior clinics
Other lifestage clinics
What to include
Timings of clinics
Learning Outcomes
By the end of the second week, delegates will be able to:
Timings of clinics and how these will improve client education and binding to the practice
Understand the content for these clinics and what to discuss with clients at this time
Understand the elements of preventative healthcare
Week 3
Obesity and mobility clinics
Content of mobility and obesity clinics
Nutritional requirements for obesity
Client motivation
Learning Outcomes
By the end of the third week, delegates will be able to:
Understand the content to include for each of these clinics
Learn how to calculate feeding amounts, what treats (if any) we can feed and exercise regimes.
Understand how environmental adaptations can improve QOL for our pets with mobility issues
Understand the role of supplements in these cases
Discuss methods of how to motivate clients
Week 4
Practical aspects of running clinics
How to increase client numbers
Client compliance
Making recommendations
Learning Outcomes
By the end of the fourth week, delegates will be able to:
How to increase compliance in clinics
How to increase numbers coming into clinics, and increasing recommendations to the clinics.
How to talk to clients about nutrition – and nutritional fashions.
Understand the importance of nutritional assessments in all of the nurse clinics
The course will be fully tutored by Nicola Ackerman, and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes.
Time
September 13 (Monday) 9:00 am - October 8 (Friday) 5:00 pm
Location
Online
Speaker
Nicola LakemanBSc(Hons), CertSAN, CertECC, VTS(Nutrition), A1 V1 C-SQP Hons, RVN Head Medicine Nurse, The Veterinary Hospital Group Ltd, Plymouth