Subject Professional Development and Client Care
april
Course Details
Week 1 Performance reviews and appraisals This first week, we will look at how to conduct appraisals and performance reviews. We will look at the different
Course Details
Week 1
Performance reviews and appraisals
This first week, we will look at how to conduct appraisals and performance reviews. We will look at the different styles of checklists and forms that can be used to conduct these sessions, and we will discuss how to give feedback, whether good or bad. We will look at how performance reviews can be used to help with staff members who are not performing at an expected level.
Learning objectives
Know how to give constructive feedback
How to set performance action plans
Design an appraisal form, in order to conduct an appraisal
Week 2
Quality Improvements
QI is an important part of clinical practice and it often lands on veterinary nurses to conduct clinical audits. We will explore what QI involves, how to develop evidence-based practice, what a journal club is, and how to implement clinical audits.
Learning objectives
Understand the concepts of clinical governance, quality improvement and clinical audits.
How to implement a clinical audit
Understand how to start a journal club
Week 3
Disciplinary issues
We will look at what to do if you have a situation when a staff member that doesn’t arrive to work on time, has performance issues, or doesn’t comply to rules. We will look at how you can manage these people, how to set reviews and action plans, along with what to do if they don’t adhere to these action plans.
Learning objectives
Set action plans and how to review these
Know how to conduct an investigation into conduct
What the disciplinary process is
Week 4
Finances
Part of being a head nurse is also knowing how the business works – having a basic understanding of how your role as head nurse affects profit/loss is important. Stock control, purchasing, pricing and charging correctly are a vital part of this.
Learning objectives
Understand the importance of stock control and how to implement a simple system to aid your stock takes
Understand the importance of charging and how making a few changes can make a difference
Know why it is important to charge for your time
The course will be fully tutored by Nicola Lakeman and will consist of 10 hours of CPD given in various formats, including tutorials, tasks, case studies, forum discussions and quizzes.
Time
April 25 (Monday) - May 20 (Friday)
Location
Online
Speaker
Nicola LakemanBSc(Hons), CertSAN, CertECC, VTS(Nutrition), A1 V1 C-SQP Hons, RVN Head Medicine Nurse, The Veterinary Hospital Group Ltd, Plymouth